|I just want it done with already.
||[Jan. 29th, 2011|09:36 am]
Kelly, master of the pigmoose
My vehicle registration is going to expire and there is nothing I can do about it. I know that renewing a little late isn't really going to be a big deal, but I can't help but be really stressed about it!|
My car's emissions light will not go off. I have been trying to get this fixed, but after three trips to the shop trying to diagnose the problem, and having repairs to the thing that seemed to be causing the problem, I was told I'd have to go to the dealer.
So, what am I pissed off about today? The dealer, of course. (As if there was any doubt. Nobody likes going to the dealer.) Their website lists their service department's Saturday hours as 7:30 to 1:00, so I was a bit surprised when I tried to call them after 7:30 and got an automated after-hours message (which, again, listed off the service dapartment's Saturday hours as 7:30 to 1:00.) I went over there at around 8:30 just to see, and it was definitely closed.
I waited until 9:00, the dealer's regular Saturday hours, to call back and got ahold of them. The too-cheerful woman who answered told me the service department was closed to day. I told her their website said that it was open on Saturdays, and timidly asked if that was inaccurate. Oh, she said, their "Quick Lane" is open, which does...oil changes, pretty much. That is not your service department! The website and/or telephone system should mention in their listing off of hours that it is the Quick Lane, and not the actual service department, that is open on Saturday. It would not be a difficult thing to do! And customers appreciate being provided with genuinely accurate information about your hours of operation, believe it or not. It's true!
I'm really frustrated and upset about this whole stupid thing. It is stupid. Stupid.